Knowledge
Make procedures easy to find and follow.
Create, organize, and maintain a central library of SOPs, how-to guides, and reference documents so your team always knows exactly how work should be done.
What You Can Do with Knowledge
Document procedures as clear, structured articles instead of scattered files.
Create SOPs with headings, bullet lists, images, and callouts for clarity.
Organize content into categories, tags, or sections so people can browse intuitively.
Find relevant procedures quickly with title, keyword, and content search.
Control who can view, edit, or manage specific procedures.
Track changes to critical documents and roll back when needed.
Attach files, screenshots, or links to supporting resources.
Give team members quick access to the procedures they use most often.
Draft, review, and publish SOPs so only approved content is visible to the team.
Knowledge Dashboard
View all your knowledge libraries, published articles, and drafts in progress. See recent activity, library organization, and quick access to frequently referenced content.
Library View
Browse articles within a specific library, organized by folders and categories. Search, filter, and see when content was last updated with author information and publication status.
Article View
View detailed articles with formatted content, author information, publication status, and related articles. Clean, readable presentation ensures teams can easily follow procedures and reference documentation.
Who Uses Knowledge
Operations managers documenting standard procedures
Team leads creating training materials and how-to guides
New hires learning processes during onboarding
Field and frontline staff needing quick reference
Back-office teams managing compliance and policy documents
Any service company replacing scattered documents with one source of truth
Why Knowledge Matters
Keeps procedures consistent across teams and locations
Reduces time spent answering repeat "how do I…?" questions
Shortens onboarding and training time for new team members
Ensures critical know-how is preserved when people change roles or leave
Makes it easy to update and distribute new procedures
Provides a single source of truth instead of multiple versions of documents
Part of the ScaleWyz Platform
Knowledge is part of the unified ScaleWyz Platform — where tools work together naturally with a shared interface, shared data model, and consistent workflow design. Everything connects without integrations or extra setup.
Knowledge Features at a Glance
Start Using Knowledge Today
Make sure everyone knows how work should be done — and can find the answer fast.